University Of Maine System

Effective: Jan 1, 2023

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This Service Level Agreement (SLA) details the service commitments from Via TRM to SAMPLE UNIVERSITY for annual Software as a Service (SaaS). It specifies service hours, defines severity levels for support issues with corresponding response times, guarantees a 99.9% annual uptime, and outlines monitoring, maintenance, and escalation processes. The SLA also describes the conditions under which the Client may receive Service Credits, calculated as a percentage of license fees, if the service commitment is not met. This document is supplementary to a Master Services Agreement and other related terms.

Effective: Feb 3, 2025

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This Master Agreement between the University of Maine System and Project Travel LLC dba Via TRM establishes terms for an Office of International Programs software solution. The agreement, effective from February 3, 2025, to February 2, 2030, with a five-year renewal option, covers specifications of work, payment, termination, and legal provisions. Detailed pricing for mandatory licensing, maintenance, and optional services is provided in Rider A-1, with specific service engagements to be formalized through Rider D.

Effective: Mar 7, 2024

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This Master Agreement between the University of Maine System and CampusCE Corporation establishes terms for providing a student registration solution for non-credit programs. The contract, effective March 7, 2024, until June 30, 2029, includes core services with an initial one-time cost of $18,306.45 and annual fees of $12,000.00, plus various optional services. It incorporates detailed specifications of work, pricing, insurance requirements, and stringent standards for safeguarding information, along with general terms and conditions for administration, payment, and termination.