Sue M. Rathbun

This document outlines the Local Intellectual and Developmental Disabilities (IDD) Plan for Community Healthcore, dedicated to helping individuals achieve dignity, independence, and their dreams. The plan details the organization's role as the Local Intellectual & Developmental Disabilities Authority (LIDDA) for nine counties, providing a comprehensive array of IDD services including ACCESS, Continuity of Care, Permanency Planning, Preadmission Screening and Resident Review (PASRR), Service Coordination, and Community Living Assistance and Support Services. It also emphasizes direct provider services such as ICF Residential Services, Home and Community-based Services (HCS), Individualized Skills and Socialization (ISS), and Employment First and Vocational Apprenticeships, all aimed at fostering community integration and an improved quality of life for individuals with intellectual and developmental disabilities.

This Quality Management Plan for Community Healthcore outlines the organization's commitment to continuous quality and performance improvement, adhering to its mission, vision, and values. It details the QM system structure, improvement priorities, and risk management strategies. The plan includes a strategic work plan for FY 2025, focusing on key pillars such as Innovation (expanding services and partnerships), Technology (enhancing operational efficiency and data insights), Accountability (strengthening compliance and fiscal management), and Workforce (recruitment, retention, and development). The overarching goal is to improve health equity, enhance the experience of individuals served, improve population health, reduce costs, and increase provider satisfaction.

This Consolidated Local Service Plan (CLSP) outlines the service planning requirements for local mental health and behavioral health authorities, specifically Community Healthcore. It details local services and needs, including mental health sites and grant programs for justice-involved individuals, and emphasizes community participation. The plan also covers psychiatric emergency response, including crisis hotlines, mobile crisis outreach teams, and strategies for individuals deemed incompetent to stand trial. Furthermore, it addresses system development priorities such as jail diversion, integration of behavioral and physical healthcare, and identifies critical gaps and future funding priorities. The overarching goal is to enhance behavioral health services, promote wellness and recovery, reduce recidivism, and improve coordination across agencies.

This Local IDD Plan outlines Community Healthcore's commitment to helping individuals with intellectual and developmental disabilities (IDD) achieve dignity, independence, and their dreams. As the Local Intellectual & Developmental Disabilities Authority (LIDDA), the plan focuses on providing comprehensive IDD services, assisting families in achieving maximum independence, facilitating access to community resources, and fostering collaborative networks. Key areas include service coordination, residential and waiver services, and continuous quality improvement, all aimed at ensuring choice, quality, and accessibility of services within its nine-county catchment area.

This Quality Management Plan for Community Healthcore outlines the organization's commitment to its mission, vision, and values, focusing on continuous quality and performance improvement for Fiscal Year 2026. Key priorities include ensuring individual safety and standard of care, meeting regulatory requirements, and utilizing key performance indicators to assess behavioral methods and outcomes. The plan employs the Quadruple Aim Framework for performance improvement, emphasizing enhanced individual experience, improved population health, reduced cost of care, and increased provider satisfaction. A significant focus is placed on achieving health equity by addressing healthcare disparities in Northeast Texas, particularly for youth with substance use disorders and veterans, through culturally and linguistically appropriate services and strategic initiatives in budget reform, innovation, workforce development, and technology.