Megan McRae

The 2023 Strategic Plan for the New Mexico Regulation and Licensing Department (NMRLD) focuses on improving customer service, accuracy, accountability, and respect for Indigenous people and tribal lands. Key areas of focus include budget/fiscal management, community engagement, consumer education, human resources, information technology, licensing processes, and operational efficiency. Targeted outcomes include implementing quality assurance for online revenue transactions, enhancing communication with stakeholders, expanding consumer education programs, developing employee training and retention strategies, modernizing IT infrastructure, improving licensing accessibility, and implementing continuous improvement strategies to enhance efficiency and customer service. Specific goals include streamlining budget development, breaking down barriers to licensure, improving transparency, expanding online workshops, developing recruitment and retention programs, establishing cybersecurity standards, ensuring equitable access to information, and implementing continuous improvement strategies.