Mark S. Estes

The 2016 Strategic Plan Update for the Halifax County Service Authority serves as a roadmap to ensure the long-term sustainability and efficient operation of its water and wastewater utilities. It is structured around five key domains: Strategy, People, Assets, Processes, and Finance, which are integrated with the Authority's Asset Management Program. The plan aims to provide high-quality, cost-effective services, meet customer expectations, and achieve product quality, operational efficiency, financial viability, system resiliency, and long-term sustainability.