Keith Neugebauer

This guidebook serves as a comprehensive resource for rural and small water and wastewater systems, aiming to enhance their sustainable utility management. It outlines ten key management areas for effective system operation, provides a self-assessment framework to identify strengths and challenges, and guides users in developing action plans for improvement. The plan's overall purpose is to help these systems provide more successful, efficient, and sustainable services to their communities by addressing issues such as aging infrastructure, staff retention, financial viability, and regulatory compliance.