Amber Alexander

The performance metrics focus on government transparency and accountability to taxpayers. Key areas include answering taxpayer inquiries promptly, issuing accurate tax forms on time, and resolving written inquiries related to personal income tax and business tax within specified timeframes. The document reports the percentage of each metric achieved through March 2018.

The document presents performance metrics for the NYS Department of Taxation & Finance through June 2018. It focuses on government transparency and accountability to taxpayers by measuring the timeliness and accuracy of responses to taxpayer inquiries, the issuance of tax forms and instructions, and the resolution of written inquiries regarding personal and business taxes.