Bench Information Technology Services (Request for Qualifications)

Close: Dec 11, 2025

Information technology system services shall include the following services for all city offices: a. File server management: Daily online real-time monitoring of critical functions. unlimited on-site and remote support. complete service pack and patch updates on a regular basis. review all ancillary programs, including but not limited to firewall, tape backup, antivirus programs etc. For updates and confirm system maintenance checks are being performed. perform forced data backup on the application server. B. Workstation management: unlimited on-site and remote support. complete patch management. maintain properly functioning configurations. C. General consulting/it services examples of general it services are server, workstation, printer, network device consultation, configuration, and installation, software updates, network troubleshooting, firewall adjustments, email troubleshooting, hardware troubleshooting. D. Network status all hardware and software programs are to be reviewed and updated to protect the network, server and workstations. Utilization of hardware, software, and services that check traffic, block restricted sites, and prevent cyber-attacks are to be reviewed and recommendations are to be made. successful respondent shall provide incremental backup of all data at minimum of two (2) hour increments. successful respondent will provide proof of general liability insurance coverage and professional liability insurance including cyber liability.