U.S. Citizenship and Immigration Services

Customer Services, Accounts, and Integration (CSAI)

Available

This is a Sources Sought notice issued by the U.S. Citizenship and Immigration Services (USCIS) Office of Information Technology to identify potential business sources capable of providing best practices and professional IT services to integrate an online account experience that enhances customer service for benefits adjudicated by USCIS. The notice describes work to create a unified, personalized account experience, standardize common form fields, enable proactive notifications and data-directed routing, and support customer experience automation. It is a Sources Sought (informational/planning) notice and explicitly does not constitute an Invitation for Bids, Request for Proposal, Request for Quotation, or an obligation to award a contract.

Posted Date

Dec 9, 2025

Due Date

Jan 2, 2026

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Customer Services, Accounts, and Integration (CSAI)

Release: Dec 9, 2025

U.S. Citizenship and Immigration Services

Close: Jan 2, 2026

This is a Sources Sought notice issued by the U.S. Citizenship and Immigration Services (USCIS) Office of Information Technology to identify potential business sources capable of providing best practices and professional IT services to integrate an online account experience that enhances customer service for benefits adjudicated by USCIS. The notice describes work to create a unified, personalized account experience, standardize common form fields, enable proactive notifications and data-directed routing, and support customer experience automation. It is a Sources Sought (informational/planning) notice and explicitly does not constitute an Invitation for Bids, Request for Proposal, Request for Quotation, or an obligation to award a contract.

Available

View Details →