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Learn more →Cloud-based service desk solution.
Posted Date
Dec 3, 2025
Due Date
Jan 22, 2026
Release: Dec 3, 2025
Close: Jan 22, 2026
Cloud-based service desk solution.
AvailableNorthwood Technical College requests a cloud-based SaaS Service Desk platform and implementation, covering incident, request, problem, change, knowledge, and asset management; self-service portal with AI chat and multi-channel intake (email, portal, Teams, phone); reporting/analytics and dashboards; integrations with Microsoft Teams, Azure/Entra ID, Active Directory, and Snipe-IT (Power BI preferred); implementation, testing, training, SLAs, and ongoing support. Contract term expected: 3 years with up to four 1-year renewals.
Posted Date
Dec 2, 2025
Due Date
Jan 22, 2026
Release: Dec 2, 2025
Close: Jan 22, 2026
Northwood Technical College requests a cloud-based SaaS Service Desk platform and implementation, covering incident, request, problem, change, knowledge, and asset management; self-service portal with AI chat and multi-channel intake (email, portal, Teams, phone); reporting/analytics and dashboards; integrations with Microsoft Teams, Azure/Entra ID, Active Directory, and Snipe-IT (Power BI preferred); implementation, testing, training, SLAs, and ongoing support. Contract term expected: 3 years with up to four 1-year renewals.
AvailableSeeking proposals for the installation of a scalable, updated network infrastructure. The system will include updating existing backbone topology to a star/hub-and-spoke with IDF's and an MDF for each campus, installation and implementation of standard cable pathways, updating existing OM1 fiber to minimum OM3 with demo of old and installation of standard fiber equipment in each rack, the demolition and replacement of CAT 5e or less cabling, the grounding of any ungrounded network racks, and the standardization of our network rack layouts.
Posted Date
Oct 9, 2025
Due Date
Nov 13, 2025
Release: Oct 9, 2025
Close: Nov 13, 2025
Seeking proposals for the installation of a scalable, updated network infrastructure. The system will include updating existing backbone topology to a star/hub-and-spoke with IDF's and an MDF for each campus, installation and implementation of standard cable pathways, updating existing OM1 fiber to minimum OM3 with demo of old and installation of standard fiber equipment in each rack, the demolition and replacement of CAT 5e or less cabling, the grounding of any ungrounded network racks, and the standardization of our network rack layouts.
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