SysAid (Cloud, Annual) ITSM

Allegheny County Port Authority

To acquire SysAid Information Technology Service Management (“ITMS”) Cloud-Annual Edition (“SysAid”) to replace the aging and no longer supported on premises (“On Prem”) help and ticketing software.

Orlando Utilities Commission

Invite qualified suppliers to prepare and submit proposals to identify an information technology service management (ITSM) platform* solution that includes implementation, project management, organizational change management, training, post implementation support, and professional services. Gartner defines IT service management (ITSM) platforms as software that offers cohesive workflow management and automation for organizations to plan, deliver, support and improve integrated IT services.

Orange County Procurement Office

Support in the development of the county's 017-rx1720273, cloud services migration.