IT Service Management (ITSM) Platform, (RFP)

Orlando Utilities Commission

Invite qualified suppliers to prepare and submit proposals to identify an information technology service management (ITSM) platform* solution that includes implementation, project management, organizational change management, training, post implementation support, and professional services. Gartner defines IT service management (ITSM) platforms as software that offers cohesive workflow management and automation for organizations to plan, deliver, support and improve integrated IT services.

Delaware Department of Labor

Seeks to secure a comprehensive platform that enables dvr to: automate and streamline participant communications, documentation, and scheduling. Ensure compliance with state and federal vocational rehabilitation program requirements, including audit readiness. Incorporate tools for service coordination, performance monitoring, and fiscal reporting. Provide robust survey and feedback capabilities for continuous program evaluation.

Texas A&M University

Seeking proposals from qualified vendors for a brand management platform that allows the university to both create new designs in the platform and import any common design file into a branded template, enabling distributed teams to create and customize their own marketing and communications content, while maintaining brand consistency and integrity.