Travel Office Helpdesk Support / Weekends and Afterhours Support

Specific tasks: Telephone Support: Provides Help Desk global coverage and telephone support for travelers and travel system users during non-traditional working 72 hours support beginning on Friday through Monday from 6:00 pm – 8:00 am, EST, Tuesday – Thursday from 6pm-6am 12 hours support beginning on Tuesday through Thursday, EST. Telephone support should be accessible to Federal Relay and TTY callers. Support includes but, not limited to enroute travel arrangements or itinerary changes and emergency travel requirements. With no more than 5-minute hold time, or 10-minute return call rate. See attached file.