Service Agreement for Thermo Fisher Scientific Orbitrap Exploris 120

Specific tasks/requirements: Field Service Engineer labor, travel, and part required for Corrective Maintenance visits with a targeted response time of 3 business days. Priority status for technical support inquiries with a targeted immediate response time. A certified service engineer will conduct diagnosis and Corrective Maintenance procedures using the latest digital remote support tools. One (1) scheduled annual standard Preventive Maintenance visit (standard PM kit included). Access to Unity Lab Serviced Online Knowledge Base. 10% discount on spare parts (not covered by corrective maintenance), accessories, and consumables for the instruments covered under this contract and during the effective period of this contract. See attached file.