Guest WIFI and Water Monitor System Services

The following list comprises the areas that the Guest Wifi and Water Monitoring Network will include but not limited to these services: 24x7x365 remote and help/phone desk support (NOC); 800 number for all service desk requests – users and employees; Auto-generation of ticketing from email; Web Portal for all IT Service Management (ITSM) needs; Automated reporting and monthly reporting packages for the Service Desk; Proactive network monitoring; Quarterly meetings to discuss projected growth and other statistics; Patching/Security Updates for all servers and all network devices; Escalation of any issues requiring OEM/vendor involvement (i.e. RMAs, TAC cases, other). See outside linked file.