After-Hours Call Center Services (RFP)

Niagara County

Providing after hours services to the homeless during times when ncdss is not open for business, specifically evenings, weekends and holidays. Providers. The contract resulting from this Request for Proposal shall begin on January 1, 2026. The award period will be for a one-year term, and will be renewable with the same provider from year to year, subject to annual contract renewal. See attached file.

CalOptima

Assist with live outbound and inbound call campaigns to members such as welcome/onboarding calls, telephonic health assessments, appointment facilitation to address hedis measures, risk adjustment or other gaps in care, post- discharge, program enrollment, retention, surveys, or other outreach initiatives.

Maryland Department of General Services

Provide call/contact center services.