FCC

Federal Communications Commission

Close: Apr 28, 2026

Seeking a Vendor to provide customer service professional services and technology. The Base Phase, to begin at time of Agreement ratification, includes the provision of customer service professional services for Contributors, E-Rate, High Cost, Rural Health Care, and Service Providers, as well as the transition of O&M of the MS Dynamics CRM to the selected Vendor. Currently, the scope of the CRM component is constrained only to USAC’s customer service complaints, and whistleblower processes. It will not include additional CRM modular or functional features in support of larger non-customer service areas such as human resources, project automation, finance/invoicing, etc., with the exception where personnel in these areas directly support customer service efforts. However, USAC may want to implement such broader capabilities in the future.

Federal Communications Commission

Close: Mar 30, 2026

Core Penetration Testing: This is mission-system and application testing in pre-production environments for vulnerabilities, design anti-patterns, resistance to DoS/DDoS, and common coding and configuration errors that introduce vulnerabilities. The Contractor will propose an approach that supports testing for USAC’s mission systems in production-like test environments with options for tailoring the scope, retesting remediated findings, and focused ad hoc tests for identified or emerging vulnerabilities. Core Systems: USAC uses 16 to 20 systems that will be subject to penetration testing at least annually. These systems are operating on premises, on Infrastructure-as-a-Service (IaaS) Cloud Service Providers (CSP), low-code Product-as-a-Service (PaaS) CSPs, on configured System-as-a-Service (SaaS) CSPs, or on hybrid infrastructures as needed to optimally deliver functional core systems to support USAC mission objectives. These systems are FISMA compliant with NIST SP 800-53 Rev.5 and CSPs are FedRAMP authorized. See attached file.

Federal Communications Commission

Close: Mar 30, 2026

Core Penetration Testing: This is mission-system and application testing in pre-production environments for vulnerabilities, design anti-patterns, resistance to DoS/DDoS, and common coding and configuration errors that introduce vulnerabilities. The Contractor will propose an approach that supports testing for USAC’s mission systems in production-like test environments with options for tailoring the scope, retesting remediated findings, and focused ad hoc tests for identified or emerging vulnerabilities. Core Systems: USAC uses 16 to 20 systems that will be subject to penetration testing at least annually. These systems are operating on premises, on Infrastructure-as-a-Service (IaaS) Cloud Service Providers (CSP), low-code Product-as-a-Service (PaaS) CSPs, on configured System-as-a-Service (SaaS) CSPs, or on hybrid infrastructures as needed to optimally deliver functional core systems to support USAC mission objectives. These systems are FISMA compliant with NIST SP 800-53 Rev.5 and CSPs are FedRAMP authorized. See attached file.